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How long do the vendors used by the Library keep data they receive from staff and patrons?

asked 2016-01-14 16:21:54 -0500

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How long do the vendors used by the Library keep data they receive from staff and patrons?

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answered 2016-01-14 16:37:57 -0500

Third parties have their own specific policies regarding privacy protection. Here is a list of examples of various privacy practices of a variety of vendors.

EBSCO: EBSCO tracks your institution's usage by IP address, but does not track usage by individual bar code or username. The IP address report also does not show what resources were accessed, only how many search sessions did a particular IP address generate for a particular time period. In this way, there is no way to track what databases a particular library staff member or patron searched, or how many. You can only track, library-wide, statistics on the databases themselves (searches, sessions, full text records accessed, etc.)

ProQuest: ProQuest defines personally identifiable information as information that, if collected and reviewed, could uniquely identify you, or in some cases, be used to locate you (“Personal Information”). For instance, your full name, coupled with your email address, is likely to personally identify you. Under the law, Personal Information is defined broadly and may include, for example, your full name coupled with other information, such as a national identification number (like a social security number), an IP address, your mobile phone number, your birth date, and/or your residence address could also be defined as Personal Information. ProQuest uses cookies in a variety of different ways, including allowing you to store your password so that you may access the ProQuest Sites without having to enter certain authenticating information each time. We may also use cookies or other technology to allow you to see, track and/or store such information as your log in information, previous searches and/or research sessions, databases accessed, and other information.

OverDrive: OverDrive may collect certain information about patron's interactions with them and information related to the patron and your use of OverDrive’s services, including but not limited to, Personal Information, your online activity, digital content selections, reviews and ratings, as well as Internet Protocol addresses, device types, unique device data, such as device identifiers, and operating systems. “Personal Information” describes information that can be associated with a specific user and used to identify that person, for example, full name (first and last); a home or other physical address, including street name and city or town; telephone number; or online contact information, such as an email address or screen name. Personal Information, specifically your name and email address, will be submitted by you when you create, access, and use your OverDrive account. Other information, that is not Personal Information, may be collected automatically by creating, accessing, or otherwise using your OverDrive account. Individuals under the age of 13 are not permitted to create, access, and use an OverDrive account, and we do not intentionally collect or maintain Personal Information from those who are under 13 years old. By using our Services, you are representing that you are at least 13 years old.

QuestionPoint: For its own purposes, the library using this underlying QuestionPoint 24/7 Reference service may ask patrons to provide name, email address, ZIP code, telephone number, library card number, and other information. While this data is not required for our service to function, the library may be better able to answer questions and deliver more relevant content if the patron volunteers complete and accurate information. Email addresses allow the library to answer questions via email. Full email address is not used for any other purpose, though the domain (the portion after the @ sign) may be used for demographics analysis. Any personal information collected is disclosed only to the extent necessary to fulfill the request for information. For example, the library may need to refer a question to a librarian in its network, who will have access to your information in order to answer your question and communicate with the patron. OCLC does not provide personal information to any party except as required to do so by law.

3M Cloud Library: Login Information. We use the identification information you provide and email address, if you provide one, that you use when you log in to the Services to create your 3M Cloud Library account, which stores information about checked out materials and lets you access them from other devices. 3M also transmits this information to your library to validate your library account. We may also use this information to contact you regarding your account. Content of Bookmarks. When you create Bookmarks using the App, they are stored on 3M servers so that you can access them from other devices. 3M will access the content of your Bookmarks only as necessary to verify compliance with the Terms of Service and as required by applicable law. Location Information. The Services do not collect, use or store the location of a mobile device. Usage Data. The Services may collect anonymous information relating to the performance of the App, such as application crashes. We use this information in order improve our applications and services. We do not collect personally identifiable information as part of usage data or crash information. Other Information. 3M collects and stores additional information relating to your use of the Service, such as your book lending history, your reading position in a book, your bookmarks, your library and library identifier, authentication information and any rating related to the book you provide and your email address, if provided. To aid in the analysis of this information, it is associated with your mobile device through a random number generated when you install the App. However, this information is not otherwise associated with your identity or account information and is collected and used on an anonymous basis. We may use this information for business purposes, such as customer service, fraud prevention, market research, improving our products and services, and for historical, statistical or scientific purposes.

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Asked: 2016-01-14 16:21:54 -0500

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Last updated: Jan 14 '16